Exchange, Replacement, Return, Repair & Refund

Mitchell Bink Concrete Design does not offer exchanges, replacement, return, repair or refund for change of heart, if the incorrect size is purchased or if a client has a personal aversion to the colour, amount of pinholes, level of patina, grout fill, finish or surface variation of the product.

An exchange, replacement, return, repair or refund claim due to a defect within the Warranty period will be reviewed based on the conditions outlined in the Mitchell Bink Concrete Design Warranty.

Mitchell Bink Concrete Design may request the client supply the physical product for assessment or photos to identify the cause of the defect. Where a warranty claim is deemed valid, Mitchell Bink Concrete Design has the sole right to decide if the product will be exchanged, replaced, repaired or refunded.

If a claim is invalid or dishonest in nature, Mitchell Bink Concrete Design has the right to charge the client for time evaluating the product’s cause of the defect. Mitchell Bink Concrete Design will not accept for return, exchange or refund any product that has been used, connected, installed or attempted to be connected or installed.

For more information, please download our "What to expect, when you're expecting Concrete" Document.