Warranty

The following Warranty applies to all products made and produced by Mitchell Bink Concrete Design. We provide a two-year structural warranty on all pieces.

For a period of two years from the date of delivery, assembly or installation (whichever occurs first), Mitchell Bink Concrete Design will, at its discretion, repair or replace a product if it fails to maintain its functional structural integrity for its intended purpose due to a verified manufacturing defect.

This Warranty applies where products have been delivered, assembled, and/or installed by Mitchell Bink Concrete Design or our approved delivery partners, ensuring correct handling and assembly or installation standards are met.

Concrete is a natural and handcrafted material, and as such, certain characteristics are not considered manufacturing defects. These include variations in finish, tone, colour, texture, grout filled casting pockets, open casting/air pockets and movement throughout the surface. In addition, minor hairline cracks, surface marks, scratches, staining, or small chips that can occur through use.

Clients are required to inspect all products upon delivery or collection. Any concerns relating to transport damage, hairline cracks, marks, scratches, chips, or other visible imperfections must be reported in writing, including supporting photographs, within 7 days of receipt.

After this inspection period, it will be assumed that the product was received in good condition, and any such marks, scratches, staining, chips, hairline cracks, or surface damage identified thereafter will be considered the result of handling, installation, general use, wear and tear, inadequate support, un-level cabinetry, impact, or improper care, and will not be covered under this Warranty.

Products collected directly from our workshop, or transported outside of us and our approved delivery partners (for example, customer collection or where products are delivered to a third-party workshop i.e cabinet maker, builder etc for later transport or installation), are not covered for any damage or loss incurred during transit, storage, handling, or installation after leaving our care. Additionally, any structural damage identified after collection or third-party handling (outside of us and our approved delivery partners) in these circumstances will fall outside of this Warranty.

Mitchell Bink Concrete Design reserves the right to assess all claims. Where a claim is found to be invalid or misleading, we may charge a reasonable fee to cover the time and costs associated with the assessment.

All warranty determinations are made at the sole discretion of Mitchell Bink Concrete Design.