The following Terms and Conditions apply to all products produced by Mitchell Bink Concrete Design.
Quotes by Mitchell Bink Concrete Design are valid for 30 days. Once expired, Mitchell Bink Concrete Design will issue a new Quote which may increase in price from the original Quote provided. Once a Quote has been accepted by a client, this is acknowledged as agreement and acceptance of the Mitchell Bink Concrete Design Terms & Conditions, Care & Maintenance Guide and Warranty. Our Quotes may outline the number of site visits included and time allowed onsite, if these amounts are exceeded and additional site visits or time onsite is required, this may be an additional cost. Where information regarding access (such as (but not limited to) stairs, steps, steep driveway, narrow entrance etc) has not been provided at the time of Quoting, additional costs may apply for difficult access.
Purchases from our Online Store require full payment when placing an order, after 48 hours of placing your order, 50% of this payment is non-refundable.
Mitchell Bink Concrete Design will issue two invoices. A 50% non-refundable deposit due prior to commencement and a 50% balance invoice due prior to pick up/dispatch/delivery/installation. Full payment is required prior to a project leaving our workshop. A project is only confirmed and booked in once the deposit is received. Where a client has paid in alternate increments as agreed with Mitchell Bink Concrete Design, 50% of the project total is non-refundable and payable.
If any revisions or alterations are made to the specifications or design of a project once manufacturing has commenced, the client will be responsible for the material and labour costs to have a piece/s re-made.
Non-completion of a project
Where Mitchell Bink Concrete Design receives an Online Order or is instructed by the client to undertake any work for a custom project and the order/project is cancelled at any stage of production, in addition to a non-refundable 50% deposit payment, the client shall also be liable for further time and material costs associated to the project at the time of cancellation.
Colour & Variation
Mitchell Bink Concrete Design specialises in Glass Fiber Reinforced Concrete (GFRC). Each piece has a unique visual patina, colour variation, pin-holing (surface holes), grout fill and surface variation. These characteristics have no bearing on the structural integrity of the concrete piece. Clients should expect colour, feel, finish, and aesthetic of their final product to look different from photos, other pieces in our showroom and smaller samples. As Concrete is a natural and hand-crafted material, colour and batch variance should be expected. No two products will be exactly the same. Our Colour Samples are to provide an indication of colour only and may differ to a finished product, this is due to different formwork and mouldings, different casting techniques, projects being processed and sealed differently. All of these factors, along with environment, material and supplier changes, could effect the final colour and finish.
It is recommended clients make an appointment prior to proceeding with a Quote or Online Order from Mitchell Bink Concrete Design. It is the clients responsibility to view the product in person to see colours, finishes, variations and current projects and have the opportunity to ask questions about the product and project to ensure the product is right for them and see first hand what to expect.
Social Media & Promotion
Mitchell Bink Concrete Design reserves the right to use photos of the completed project for promotional material and marketing.
Exchange, Replacement, Return, Repair or Refund
Mitchell Bink Concrete Design does not offer exchanges, replacement, return, repair or refund for change of heart, if the incorrect size is purchased or if a client has a personal aversion to the colour, amount of pinholes, level of patina, grout fill, finish or surface variation of the product.
An exchange, replacement, return, repair or refund claim due to a defect within the Warranty period will be reviewed based on the conditions outlined in the Mitchell Bink Concrete Design Warranty.
Mitchell Bink Concrete Design may request the client supply the physical product for assessment or photos to identify the cause of the defect. Where a warranty claim is deemed valid, Mitchell Bink Concrete Design has the sole right to decide if the product will be exchanged, replaced, repaired or refunded.
If a claim is invalid or dishonest in nature, Mitchell Bink Concrete Design has the right to charge the client for time evaluating the
product’s cause of the defect. Mitchell Bink Concrete Design will not accept for return, exchange or refund any product that has been used, connected, installed or attempted to be connected or installed.
Duty of Care
The client has a duty of care for the product once it is in their possession. If a client damages the product (including, but not limited to chipping, scratching or staining) once it is in their possession, the client is responsible for this and it is not a product fault. Mitchell Bink Concrete Design does not offer exchange, replacement, return or refund for a product damaged by the client.
Damage by others once collected, delivered and/or installed
Often clients will have multiple trades onsite whilst renovating or building. We do not recommend covering our products following collection, delivery and/or installation (due to sealer requirements). It is the clients responsibility to ask trades and others onsite to be cautious around their product and not use their concrete product in particular as a benchtop surface to place food, tools etc.
Suitability & Communication
Whilst GFRC product information is provided on our website and through verbal and written communication between the client and Mitchell Bink Concrete Design via phone, email, and face-to-face meetings, it is the clients responsibility to determine if the product is right for them and their project based on this information.
Collection, Shipping, Delivery & Installation
Canberra - Online Store, Furniture & Bathware Orders
Your order will be delivered by Mitchell Bink Concrete Design. For Furniture, we will deliver, assemble and position your furniture in place. For Bathware, we will deliver to your door, please contact us if you would like a Quote for installation. Samples and Homewares, will be delivered by Australia Post.
Delivery will take place Monday-Friday during business hours. We will contact you a couple of days prior to advise a day for delivery. On the day of delivery, we will contact you approx. one hour prior to arrival onsite. Any information regarding access that we may need to be aware of (such as dirt road, lift access, steps, stairs, steep driveway, narrow entrance) should be noted at the time of placing your order. Additional charges may apply if access is difficult and we are not informed prior.
Canberra - Custom Projects (i.e Indoor/Outdoor Kitchen Benchtops, Entertainment Tops, Fireplace Surround etc)
At Mitchell Bink Concrete Design, our process is for all custom projects to be delivered and installed by Mitchell Bink Concrete Design. At the time of Quoting, this cost will be clearly outlined on our Quote.
All Interstate Orders
Concrete Samples and Homewares will be delivered by Australia Post. Basin Bowls will be delivered by a Courier in a cardboard box. All other items will be palleted, boxed in MDF Board (or similar) and delivered via Kerbside Delivery. Kerbside Delivery is the service our freight company provides to our clients, this is mostly due to our packaging requirements and weight of the package. Our freight company will deliver your package to the closest accessible point to your property, typically the kerb. It means that the package will not be delivered to your front door or inside your home. Once the package is brought to the kerbside, it will be your responsibility to unpackage, transport and handle, ensuring you have the necessary assistance and equipment to safely move the item/s to their desired location. You will also be required to dispose of the packaging.
NSW, VIC & QLD: Our Online Store will allow you to check out. This amount will be calculated at checkout. If you are purchasing multiple items, please email us with the items you are interested in along with your delivery address and we will be able to provide a better rate for you.
Sydney Area: Mitchell and the Team travel to Sydney every 2-4 months to deliver and assemble our furniture orders for our clients. If you are based in the Sydney area, please email us with the item/s you are interested in along with your delivery address and we will be able to provide a delivery and assembly price for you.
WA, SA, TAS, NT: Our Online Store will not allow you to check out, however, please email us with the item/s you are interested in along with your delivery address and we will provide a Quote for this.
Clients are welcome to collect their project from our workshop. Projects being collected will not be packaged. If you require your item/s to be packaged, there will be a packaging fee. This fee varies depending on the item/s purchased. Once the project leaves our workshop, we are no longer responsible for them. It is the client’s responsibility to ensure their project arrives safely, without damage or loss, to its destination. It is the client’s responsibility to ensure their project is safe and has the necessary requirements and protection during transport. Once collected, this is acknowledged as the project being checked and accepted by the client prior to leaving our workshop. If not transported properly or safely, this could lead to possible cracking and damage during or post-delivery. Mitchell Bink Concrete Design is not liable for the cost of fixing and/or re-making a project not delivered by Mitchell Bink Concrete Design or our Freight Company.
Mitchell Bink Concrete Design is not liable for any damage to or loss of a project once delivered to site. Once left in a safe place, delivered kerbside or handed over to the client or site contact, it is acknowledged as the project has been checked and accepted as being delivered in the correct condition. If you believe your project has been damaged during transport by our Freight Company, you need to advise Mitchell Bink Concrete Design and send through photos of said damage within 48 hours of receiving your order.
Final Measure and/or Template
Canberra Custom Projects
At Mitchell Bink Concrete Design, our process is for Mitchell to complete a final check measure once the site is ready or framework/cabinetry has been installed. Clients, if comfortable in doing so, are able to provide Mitchell Bink Concrete Design with final measurements or a template of the piece/s they are wanting made.
Should a client choose to provide Mitchell Bink Concrete Design with the final measurements or a template, and feel a site visit and final measure is not required, it is the client’s responsibility to ensure all information provided regarding the final size, cutouts etc. is correct. It is the client’s responsibility to ensure other details such as walls, floors, supports, cabinetry are square, flat and/or level.
When Mitchell Bink Concrete Design does not conduct a final measure, the client is responsible for any incorrect details provided to us and the client is liable for all costs of re-making a piece/s.
No final measure or site visit is included in the item cost. It is the clients responsibility to ensure they purchase the correct size piece from our online store and advise of the correct cutout, sink location etc. for their project. It is the client’s responsibility to ensure other details such as walls, floors, supports, cabinetry are square, flat and/or level.
At Mitchell Bink Concrete Design, we can make, supply and install a GFRC Hearth or Surround. Whilst GFRC is classified as a non-combustible material under certain conditions, direct and high heat can be a concern and can lead to cracking. It is the clients responsibility to ensure GFRC is a suitable material for their chosen fireplace. It is the clients responsibility to ensure additional steps are taken by their professional fireplace installer to prevent cracking.
If cracking occurs and the client is concerned about the appearance or stability of the Hearth or Surround, the client is liable for costs to have Mitchell assess the Hearth or Surround, attempt to repair the hearth or surround and/or have a new Hearth/Surround made. Mitchell Bink Concrete Design is not liable for costs associated with removing and/or replacing the Hearth or Surround.
This also applies to the heat produced by certain pizza ovens.
Do not place hot pots, hot pans, hot baking trays, hair straighteners etc directly on the surface as this can damage the sealer.
Integrated Concrete Kitchen Sink, Integrated Concrete Drain Grooves or Integrated Concrete Drain Ramp
Integrated kitchen sinks, drain grooves and ramps in kitchen benchtops are certainly possible however it is important clients know the ongoing upkeep these particular elements need. These components are specifically there for draining liquids and foods as well as normally placing heavy, sharp or hot items into/onto. The integrated kitchen sink, drain grooves and ramp will be your main point of cleaning and it will be a high traffic area for foods, liquids, heavy, sharp and hot items.
Our integrated kitchen sink, drain grooves and ramp are designed in a way to be tapered to help drain liquids but in everyday use there will more than likely still be pooling. Pooling of certain liquids and foods is what can lead to marking and staining, as well as throwing objects into the sink (rather than gently placing them) or placing hot objects into/onto them. By proceeding with an integrated kitchen sink, drain grooves and/or ramp, the client acknowledges and accepts the ongoing upkeep, likelyhood of marking and staining and potential result these elements may have.
Whilst chipping is not common, it is possible. Mitchell Bink Concrete Design can send our clients a similar coloured grout/fill mix to help fill the area that has been chipped. This will not completely disguise the area but will fill it.
Cabinetry & Support
Mitchell Bink Concrete Design is not liable for any failures due to inadequate support or un-level cabinetry. Should a piece become damaged due to these elements, the client is responsible for costs associated with assessing, attending site, fixing or remaking a piece.
Waterfall End or Leg
When a project has a waterfall end, such as (but not limited to) a Kitchen Island Benchtop or a concrete leg on a Benchseat or Table, and the internal face of the concrete is visible, the internal face will be a different finish to that of the edges and top of the concrete piece. This is due to the way our products are made in their formwork. The internal face will still be processed, however will appear a different finish. This is not avoidable.
Hairline cracks are defined as cracks, generally smaller than 1mm in width that do not threaten the integrity or stability of the piece nor prevent the continued and normal use of the concrete product. Hairline cracks are possible and are considered an inherent part of the product, not a defect. It is possible for hairline cracks to occur at any time during the life of the concrete product, but are not a common occurrence.
Avoid excess weight being placed on your concrete product (for e.g. standing on your concrete piece). This more so applies for areas with no support underneath such as overhang on a kitchen benchtop, the centre or edge of a dining table top or benchseat. This could cause the piece to crack or sag overtime.
For more information, please download our "What to expect, when you're expecting Concrete" Document.