Terms & Conditions

The following Terms and Conditions apply to all products produced by Mitchell Bink Concrete Design.

Quote

Custom Projects: Quotes by Mitchell Bink Concrete Design are valid for 30 days. Once expired, Mitchell Bink Concrete Design will issue a new Quote which may increase in price from the original Quote provided. Once a Quote has been accepted by a client, this is acknowledged as agreement and acceptance of the Mitchell Bink Concrete Design Terms & Conditions, Care & Maintenance Guide and Warranty. Our Quotes outline the number of site visits included and time allowed onsite, if these amounts are exceeded and additional site visits or time onsite is required, this may be an additional cost. Where information regarding access (such as (but not limited to) stairs, steps, steep driveway, narrow entrance etc) has not been provided at the time of Quoting, additional costs may apply for difficult access. 

Payment

Online Store: Purchases from our online store require full payment when placing an order, 50% of this payment is non-refundable. Once an order has been received, clients will receive a separate invoice via email for shipping and delivery charges, this must be paid prior to work commencing on a project.  

Custom Projects: Mitchell Bink Concrete Design will issue two invoices. A 50% non-refundable deposit which is due prior to commencement of a project. A project is only confirmed and booked in once this payment is received. A 50% balance invoice will be issued prior to pick up/delivery/installation and must be paid prior to the project leaving our workshop. Where a client has paid in alternate increments as agreed with Mitchell Bink Concrete Design, 50% of the project total is non-refundable and payable.

Alterations

If any revisions or alterations are made to the specifications or design of a project once manufacturing has commenced, the client will be responsible for the material and labour costs to have a piece/s re-made.

Non-completion of a project

Where Mitchell Bink Concrete Design receives an Online Store Order or is instructed by the client to undertake any work and the project is cancelled at any stage of production, in addition to a non-refundable 50% deposit payment, the client shall also be liable for further time and material costs associated to the project at the time of cancellation.

Colour & Variation

Mitchell Bink Concrete Design specialises in Glass Fiber Reinforced Concrete (GFRC). Each piece has a unique visual patina, colour variation, pin-holing (surface holes), grout fill and surface variation. These characteristics have no bearing on the structural integrity of the concrete piece. Clients should expect colour, feel, finish, and aesthetic of their final product to look different from photos, other pieces in our workshop and smaller samples.

Appointments

It is recommended clients make an appointment prior to proceeding with a Quote or Online Store Order from Mitchell Bink Concrete Design. It is the clients responsibility to view the product in person to see colours, finishes, variations and current projects and have the opportunity to ask questions about the product and project to ensure the product is right for them and see first hand what to expect.

Social Media & Promotion

Mitchell Bink Concrete Design reserves the right to use photos of the completed project for promotional material and marketing.

Exchange, Replacement, Return, Repair or Refund

Mitchell Bink Concrete Design does not offer exchanges, replacement, return, repair or refund for change of heart, if the incorrect size is purchased or if a client has a personal aversion to the colour, amount of pinholes, level of patina, grout fill, finish or surface variation of the product.

An exchange, replacement, return, repair or refund claim due to a defect within the Warranty period will be reviewed based on the conditions outlined in the Mitchell Bink Concrete Design Warranty. 

Mitchell Bink Concrete Design may request the client supply the physical product for assessment or photos to identify the cause of the defect. Where a warranty claim is deemed valid, Mitchell Bink Concrete Design has the sole right to decide if the product will be exchanged, replaced, repaired or refunded.

If a claim is invalid or dishonest in nature, Mitchell Bink Concrete Design has the right to charge the client for time evaluating the product’s cause of the defect. Mitchell Bink Concrete Design will not accept for return, exchange or refund any product that has been used, connected, installed or attempted to be connected or installed.

Duty of Care

The client has a duty of care for the product once it is in their possession. If a client damages the product (including, but not limited to chipping, scratching or staining) once it is in their possession, the client is accountable for this and it is not a product fault. Mitchell Bink Concrete Design does not offer exchange,
replacement, return or refund for a product damaged by the client. In most instances, Mitchell Bink Concrete Design can attend the site and attempt to repair a damaged piece at a cost to the client, please refer to ‘After Delivery, Installation or Collection’ on how this may be repaired.

Damage by others once collected, delivered and/or installed

Often clients will have multiple trades onsite whilst renovating or building. We do not recommend covering our products following collection, delivery and/or installation (due to sealer requirements). It is the clients responsibility to ask trades and others onsite to be cautious around their product and not use their concrete product (in particular as a benchtop surface to place food, tools etc). If this happens, Mitchell Bink Concrete Design can attend the site and attempt to repair the damaged piece at a cost to the client, please refer to ‘After Delivery, Installation or Collection’ on how this may be repaired.

Suitability & Communication

Whilst GFRC product information is provided on our website and through verbal and written communication between the client and Mitchell Bink Concrete Design via phone, email, and face-to-face meetings, it is the clients responsibility to determine if the product is right for them and their project based on this information.

Collection, Shipping, Delivery & Installation

Online Store: At Mitchell Bink Concrete Design, our process for all Online Store Orders to be delivered by Mitchell Bink Concrete Design. Clients, if comfortable in doing so, are able to pick up their project or arrange for a third-party company to do so.

Should a client choose to collect their piece/s from our workshop or arrange for a third-party company to do so, once the piece/s leave our workshop, we are no longer responsible for them. It is the client’s responsibility to ensure their piece/s arrive safely, without damage or loss, to their destination. It is the client’s responsibility to ensure their piece/s are safe and have the necessary requirements during transport. Once collected and taken, this is acknowledged as the piece/s being checked and accepted by the client prior to leaving our workshop. If not transported properly, this could lead to possible cracking and damage during or post-delivery. Mitchell Bink Concrete Design is not liable for the cost of fixing and/or re-making a piece/s not delivered by Mitchell Bink Concrete Design.

Mitchell Bink Concrete Design is not liable for any damage to or loss of a project once delivered to site. When a piece/s is delivered by Mitchell Bink Concrete Design and left is a safe place (should no one be home) or handed over to the client or site contact (builder, project manager etc.), it is acknowledged as the piece/s have been checked and accepted as being delivered in the correct condition. 

If a client would like Mitchell Bink Concrete Design to install their Online Store Order, a Quote can be provided for this service.

Additional charges may apply if property access is difficult and we are not informed prior.

Once an Online Store Order is made, the client will be invoiced separately for Shipping and Delivery. Work will not commence on a project until this payment is received.

Custom Projects: At Mitchell Bink Concrete Design, our process is for all projects to be delivered and/or installed by Mitchell Bink Concrete Design. Clients, if comfortable in doing so, are able to pick up and/or install their own project or arrange for a third-party company to do so.

Should a client choose to collect their piece/s from our workshop or arrange for a third-party company to do so, once the piece/s leave our workshop, we are no longer responsible for them. It is the client’s responsibility to ensure their piece/s arrive safely, without damage or loss, to their destination. It is the client’s responsibility to ensure their piece/s are safe and have the necessary requirements during transport. Once collected and taken, this is acknowledged as the piece/s being checked and accepted by the client. If not transported
properly, this could lead to possible cracking during or post delivery. 

When Mitchell Bink Concrete Design delivers but does not install a project, Mitchell Bink Concrete Design is not liable for any damage to or loss of a project once delivered to site. When a piece/s are handed over to the site contact (client, builder, project manager etc.) and accepted by the site contact, it is acknowledged as the piece/s have been checked and accepted as being delivered in the correct condition. Mitchell Bink Concrete Design is not liable for the cost of fixing and/or re-making a piece/s not delivered and/or installed by Mitchell Bink Concrete Design. 

Final Measure and/or Template

Custom Projects: At Mitchell Bink Concrete Design, our process is for Mitchell to complete a final check measure once the site is ready or framework/cabinetry has been installed. Clients, if comfortable in doing so, are able to provide Mitchell Bink Concrete Design with final measurements or a template of the piece/s they are wanting made.

Should a client choose to provide Mitchell Bink Concrete Design with the final measurements or a template, and feel a site visit and final measure is not required, it is the client’s responsibility to ensure all information regarding the final size, cutouts etc. handed over to Mitchell Bink Concrete Design are correct. It is the client’s responsibility to ensure other details such as walls, floors, supports, cabinetry are square, flat and/or level. 

When Mitchell Bink Concrete Design does not conduct a final measure, the client is responsible for any incorrect details provided to us and the client is liable for all costs of re-making a piece/s.

Online Store: no final measure or site visit is included in the item cost. It is the clients responsibility to ensure they purchase the correct size piece from our online store and advise of the correct cutout, sink location etc. to suit their project. It is the client’s responsibility to ensure other details such as walls, floors, supports, cabinetry are square, flat and/or level.  

Fireplace Heat

At Mitchell Bink Concrete Design, we can make, supply and install a GFRC fireplace hearth or surround. Whilst GFRC is classified as a non-combustible material under certain conditions, direct and high heat can be a concern and can lead to cracking. It is the clients responsibility to ensure GFRC is a suitable material for their chosen fireplace. It is the clients responsibility to ensure additional steps are taken by their experienced fireplace installer to prevent cracking. 

If cracking occurs and the client is concerned about the appearance or stability of the hearth or surround, the client is liable for costs to have Mitchell assess the hearth or surround, attempt to repair the hearth or surround and/or have a new hearth/surround made. Mitchell Bink Concrete Design is not liable for costs associated with removing and/or replacing the fireplace hearth or surround.

Integrated Kitchen Sink, Integrated Drain Grooves or Integrated Drain Ramp

Integrated kitchen sinks, drain grooves and ramps in kitchens are certainly possible and features Mitchell Bink Concrete Design have done for previous projects however it is important clients know the ongoing upkeep these particular elements need. These components are specifically there for draining liquids and foods as well as normally placing heavy, sharp or hot items into/onto. The integrated kitchen sink, drain grooves and/or ramp will be your main point of cleaning and it will be a high traffic area for foods, liquids, heavy, sharp and hot items. 

The Mitchell Bink Concrete Design integrated kitchen sink, drain grooves and ramp are designed in a way to be tapered to help drain liquids but in everyday use there will more than likely still be pooling. Pooling of certain liquids and foods is what can lead to marking and staining, as well as throwing objects into the sink (rather than gently placing them) or placing hot objects into/onto them. By proceeding with an integrated kitchen sink, drain grooves and/or ramp, the client acknowledges and accepts the ongoing upkeep and potential result these elements may have.

Chips

A client may request Mitchell Bink Concrete Design to attend a site to fix a chip. Please refer to ‘After Delivery, Installation or Collection’ on how this may be repaired.

Sand & Re-Seal Process

Mitchell Bink Concrete Design may conduct a sand and re-seal of a project if requested by the client due to possible scratching, staining or to recondition their piece/s. There is a fee for this service. Please refer to ‘After Delivery, Installation or Collection’ on how this may be repaired.

Mitchell Bink Concrete Design will endeavor to fix and recondition the piece/s to the best of our ability. By completing this process, it will reduce and potentially eliminate current marking, however depending on the extent of the impairment, Mitchell Bink Concrete Design may not be able to remove all damage. New colours, pinholes, level of patina, finish or surface variation should be expected.

Cabinetry & Support

Mitchell Bink Concrete Design is not liable for any failures due to inadequate support or un-level cabinetry. Should a piece become damaged due to these elements, the client is responsible for costs associated with assessing, attending site, fixing or remaking a piece.

Waterfall End or Leg

When a project has a waterfall end, such as (but not limited to) an Island Benchtop or a concrete leg on a Benchseat or Table, and the internal face of the concrete is visable, the internal face will be a different finish to that of the edges and top of the concrete piece. This is due to the way our products are made in their formwork. The internal face will still be processed, however will appear a different finish. This is not avoidable. 

Hairline Cracks 

Hairline cracks are defined as cracks, generally smaller than 1mm in width that do not threaten the integrity or stability of the piece nor prevent the continued and normal use of the concrete product. Hairline cracks are possible and are considered an inherent part of the product, not a defect. It is possible for hairline cracks to occur at any time during the life of the concrete product, but are not a common occurrence.  

Weight

Avoid excess weight being placed on your concrete product (for e.g. standing on your concrete piece). This more so applies for areas with no support underneath such as overhang on a kitchen benchtop, the centre or edge of a dining table top or benchseat. This could cause the piece to crack or sag overtime.

A full copy of the Mitchell Bink Concrete Design Terms & Conditions, Care & Maintenance Guide and Warranty can be downloaded here.